Thank you for your interest in FreshWater Watch. Read our Frequently Asked Questions or click below to contact us.

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Frequently Asked Questions

How do I take part in FreshWater Watch?
Visit the Get Involved pages for information on our network of groups and events.

Help, I have forgotten my password
Please click here to reset your password.

I cannot log in to the website
When you registered, we sent you an email with the subject "FreshWater Watch: Account Details". This email contains your log in information. If you enter an incorrect username or password several times the system will block your account. Please contact us if you have any problems.

I cannot log in to the app
Please enter your username (not your email address) to log in to the app. When you registered, we sent you an email with the subject "FreshWater Watch: Account Details". This email contains your log in information.

I am taking part in a WaterBlitz, how do I get my water testing kit?
We provide a free water testing kit. This will be posted to the address that you gave on your registration form. Unless agreed in advance, you can order a maximum of 5 testing tubes.

How do I enter my results?
We recommend you download the FreshWater Watch app (log in and look under "My Next Steps"). The app is available for android and iOS mobile phones.

How do I use the app?
Install and open the app on your device (enter the same username and password that you use for the website). Tap on the menu to upload a record. If you have any problems, try deleting and reinstalling the app.

Android Users: Your device should be version 5 or above. Many devices can be updated in Settings > More > About device > Software update > Update now.

Do I have to use the FreshWater Watch app?
The app helps simplify some parts of the sampling such as recording geolocation but volunteers are welcome to use a datasheet if they prefer. Please download and print the datasheet (log in and look under "My Next Steps"). Take the datasheet with you to record your results. Return home, log in to the website and click "Upload a Record".

How do I tell the difference between the Nitrate and Phosphate tests?
All the tests are marked with the formula of the chemical compound being tested for. This label can be found at the bottom of the tube, at the opposite end to the yellow plastic pin. For Nitrate the formula is NO3, for Phosphate the formula is PO4.

How do I dispose of my test equipment?
The plastic tubes used to test Nitrate and Phosphate levels are fully recyclable. First, however, they must be emptied of water. Do not empty the tubes into fresh water or down a street drain. Instead, empty the tubes down a sink so the water can be properly treated. The tube and yellow plastic pin can then be recycled.

Can I buy water testing kits from you?
We sell kits containing nitrate, phosphate and turbidity tests to active FreshWater Watch groups - these can be ordered through the portal. We are not able to sell any kits to other groups or individuals who are not active on FreshWater Watch.